Salient Features of Our Shipping Policy
1: Shipping Charges
BudgetVetCare.com provides absolutely FREE shipping around the world on all products, irrespective of size. However, there are few exceptions, as some regions do not fall under our courier partners, we need to arrange special shipments. Therefore, according to the location and product size, shipment would be charged. Moreover, we offer tracked shipping as well that comes at a small cost of $6.49!
2: Dispatch Time
We dispatch orders within 2 working days after an order is placed.
3: Time Frame of Delivery
Our delivery is subject to vary based on the customer's location. Most customer can expect their orders within 7 to 14 working days. In case your delivery is delayed due to reasons absolutely not in our control, we will offer a full refund provided you send in your correct address. In case of an incorrect or incomplete address, we will not be able to process your refund or a reship. Also, if the shipping company provides us the proof of delivery, we will not issue a refund or a reship. Once the order is delivered to the address provided, it is the receiver's responsibility.
4: 97% of orders arrive within 2 weeks.
Please note, at times, due to some reasons orders may be delayed, which are not in our hand. It can be due to customs or festive season. However, once the order is shipped, we cannot guarantee any time frames.
5: Confirmation of Product Dispatch
Once the order has been dispatched you will get a shipping confirmation email. In case you do not receive an email within two working days after placing the order, please contact us at 1-800-797-5305
6: Track your Order during Transit
We care for your pets and understand that you will be eager to get the supplies at the earliest and so we provide an option through which you can confirm your order status by accessing your account and clicking on the order number. You can even ask our customer service representatives to assist you and track the number.
Please note that the tracking details will be available to you only after the package has been processed and scanned by the logistics team at the USPS facility. As this can take up to 3 days, we advise our customers to check for tracking information 3 days after the shipping date.
7: Return Policy
BudgetVetCare.com offers 100 % Money Back Guarantee. For any reason, if you are not satisfied with the product and wish to return the product, we request you to contact our customer care executive within 5 working days of delivery. Once our team approves the return, it will be accepted. Ensure that the returned product should be in the original package in sealed condition.
Note: If you have placed the incorrect product/size, please talk to our customer care executive to arrange for return and reship. For more info: call us at 1-800-797-5305 Mon - Sat 9AM - 6PM CST.
8: Refund Policy
Once our team accepts the return, we will process the refund as soon as possible. Please note that the refund will be made in the original mode of payment. Please allow 2-3 working days for the refund to show in your bank account.
9: Original Order After Reship
If you receive the original delivery after we reshipped your order or refunded, you need to return the same within 3 to 4 working days. In case, you forgot or missed to return the package, you will be charged back for the same.
For any assistance, our customer care team is always ready to help you. Call us at our toll free number 1-800-797-5305 or email us - support@budgetvetcare.com
If you would like to retain the product, we will bill you for the same.
